Shipping Information :
• Door-to-door delivery within South Africa (2- 5 working days expected delivery time) : R100
• FREE Collection in Observatory 24hrs after ordering – Studio Candor, 2 Scott Road, Observatory
Please collect your parcel within 2 weeks from date of order – if you fail to do so, we will request that payment for shipping be made.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.
If you opt to collect your order for free from our physical store in observatory, please keep in mind we allow 30 days for collection before the order is null & void.