Terms & Conditions
1. Detailed description of goods and/or services
Studio Candor is a business in the fashion industry that sells sustainable clothing made from deadstock fabric, in Cape Town, South Africa.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by waybill number. Orders are not shipped or delivered on weekends or holidays. The order can then be expected within 2-5 business days for nationwide shipping in South Africa or 3-6 business days for international shipping (please note we do not ship to the UK or Russia). If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Studio Candor will not be held responsible for deliveries that are not signed for by the customer.
Studio Candor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If a shipment is lost, Studio Candor is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Studio Candor to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
3. Delivery costs and Pricing
The prices shown are subject to modification at any time. Prices may also vary due to a special offer. Product prices and shipping costs may differ according to location and local taxes and/or VAT /and/or tariffs may apply.
All prices on the Studio Candor Online Store are final. There are no additional charges with the exception of delivery fees, taxes and duties imposed by certain countries on imported goods.
4. Return and Refunds policy
The provision of goods and services by Studio Candor is subject to availability.
Studio Candor offers full refunds within 30 days from the original date of purchase. In the event that your item is received in sub-standard condition, Studio Candor will be responsible for any return costs (shipping etc.). However, in the event that the customer wishes to return an item purely due to, for example, a ‘change of heart’ or poor sizing choice, the customer must fulfill the costs for the return of the item.
We do not offer refunds for any items on sale, or thrift items. Exchanges for thrift items or sale items may be permitted, but at the discretion of Studio Candor, taking into account: time frame, order value and reason for exchange.
Studio Candor shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, SiD EFT, Payfast, PayPal, Snapscan. Payment options are subject to location and availability.
7. Card acquiring and security
Card transactions will be acquired for Studio Candor via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to http://www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Studio Candor separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to http://www.paygate.co.za.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your location, browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.\
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Studio Candor takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Studio Candor chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Studio Candor may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by a private company based in South Africa trading as Studio Candor and with registration number 2019/098370/07.
14. Studio Candor contact details
Company Physical Address: 2 Scott Road, Observatory, Cape Town, 7925