How long will it take for my delivery to get to me?
All orders are processed within 24 hours. Orders are not shipped or delivered on weekends or holidays. The order can then either be expected within 2-5 business days for nationwide shipping or be picked up by the customer at our shop for collection, located at 2 Scott Rd, Observatory.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Studio Candor will not be held responsible for deliveries that are not signed for by the customer.
What happens if my product is damaged during shipping?
Studio Candor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
What happens if my delivery gets lost?
Should such a situation arise, Studio Candor is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Studio Candor to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
What is Studio Candor’s policy on fraud?
In the event of a fraudulent purchase being placed on Studio Candor, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Studio Candor does not process refunds for orders suspected of fraud. Studio Candor does not provide order details relating to orders suspected of fraud. Any fraudulent attempts will be reported to the relevant authorities.
What happens if I would like to return my purchase and receive a refund?
Studio Candor offers full refunds within 30 days from the original date of purchase. In the event that your item is received in sub-standard condition, Studio Candor will be responsible for any return costs (shipping etc.). However, in the event that the customer wishes to return an item purely due to, for example, a ‘change of heart’ or poor sizing choice, the customer must fulfill the costs for the return of the item.
We do not offer cashback refunds for any items on sale, or thrift items.
I selected Free Observatory Pick Up as my shipping – now what?
All customers who select this option may collect their parcel from our shop, located at 2 Scott Road, Observatory, 7925. Your parcel will be ready to be collected 24 hours after the order has been placed and payment has been made. If you are unsure if your parcel is ready, simply pop us a message on Instagram/send an email and we will get right back to you.